Maintaining open and compassionate communication with injured workers is emerging as a critical factor in successful workplace injury recovery and return-to-work outcomes across Australia in 2025.
Experts emphasise that early and regular contact from employers helps injured employees feel valued, reduces psychological distress, and speeds rehabilitation. Dr Josie Sundin, Senior Psychiatrist and Chair of the Psychiatric Assessment Tribunal, explains, “Showing genuine care and concern through timely communication is one of the simplest and most effective ways to support recovery and prevent long-term mental health issues.”
Best practice involves making immediate contact after an injury occurs, expressing empathy without admitting liability, and respecting the injured worker’s preferences for how often and by what means they want to be contacted. Assigning a dedicated contact person-often a return-to-work coordinator or supervisor-helps ensure consistent and trusted engagement.
Carolyn Grant, CEO of People Plus Science, highlights the importance of these connections: “Regular check-ins, even informal ones, keep injured workers connected to their team and workplace culture. This connection is vital for psychological wellbeing and successful rehabilitation.”
Employers are encouraged to train managers and supervisors in interpersonal skills such as active listening and empathy to enhance communication effectiveness. Thorough documentation of all interactions also supports transparency and continuity of care.
The National Return to Work Strategy, supported by Safe Work Australia, stresses the role of positive workplace culture and leadership in facilitating injured workers’ recovery. It identifies communication as a key action area to improve return-to-work rates and reduce the impact of work-related injury and illness.
Practical workplace initiatives that support injured workers include comprehensive return-to-work programs, modified duties, reasonable accommodations, and access to Employee Assistance Programs (EAPs) offering counselling and stress management.
Research shows that injured workers who receive adequate support are more likely to return to work sooner, experience less disability, and report better overall wellbeing. This benefits not only the individual but also employers by reducing costs related to extended absences and improving productivity.
In Queensland, new requirements from January 2025 mandate workers’ compensation insurers provide information statements to injured workers and employers, helping clarify rights and processes to support recovery.
As workplace injury management evolves, Australian employers who prioritise open, empathetic communication with injured workers position themselves to foster healthier, more resilient workforces and improve business outcomes.
